How does overage billing work?
Credentials beyond your included annual quantity are billed automatically through Microsoft at the per-credential overage rate for your plan:
- Academy: $3.20 USD per credential
- Institution: $2.00 USD per credential
- Enterprise: $1.07 USD per credential
- Sovereign: $0.73 USD per credential
Example: An Institution customer issuing 3,000 credentials in a year would pay $8,000 for the annual plan (covering 2,500 included credentials) plus $1,000 for the 500 overage credentials ($2.00 × 500). Total annual cost: $9,000.
You will receive notifications at 80% and 100% of your included quantity so you can plan ahead.
When does billing start?
After our customer success team completes your onboarding and activates your subscription — typically 1-3 business days after purchase. You won't be charged for inactive time.
Can I upgrade mid-year?
Yes. Contact your account team. Your new plan's included credential quantity applies from the upgrade date forward. We'll pro-rate the difference.
Can I purchase directly instead of through Microsoft Marketplace?
Absolutely. Contact our sales team for direct contracts, custom procurement requirements, or if you need to discuss specific requirements before purchasing. Same platform, same support, same pricing. Talk to sales
Is Perpetual MACC-eligible?
Yes. Perpetual is MACC-eligible (Microsoft Azure Consumption Commitment). Customers with an active MACC agreement with Microsoft can apply their commitment toward Perpetual subscriptions purchased through Microsoft Commercial Marketplace. For more information about MACC and how it applies to your purchase, contact our sales team.
How is pricing structured?
Each plan includes an annual subscription with a set number of credentials per year. Beyond the included quantity, additional credentials are billed per-credential at the overage rate shown for each plan.
Can I run a pilot before committing?
Yes. Pilots are 90-day engagements scoped to your specific use case. We work with you to prove Perpetual's architectural fit before you commit to a multi-year deployment. Discuss a pilot
What happens to my credentials if I cancel?
They keep working forever. That's the entire point of the architecture. Cancellation only stops new issuance — every credential you ever issued remains permanently verifiable on the public blockchain and the decentralized storage network.
Do I pay for storage forever?
No. Permanent storage is one-shot — we pay the Arweave storage network at issuance time, on your behalf, and the data is archived indefinitely with no recurring storage bill.
Is there a setup fee?
No setup fees. Onboarding is included in your subscription. Our customer success team contacts you within 1 business day of purchase to begin activation.
What if I'm a government or large institution?
The Sovereign plan is designed for government and national bodies — 45,000 credentials/year with the lowest per-credential overage rate. For custom procurement, multi-region data residency, or dedicated infrastructure requirements, contact our sales team.